i-Tutorial Help

 Top Tips for running i-Tutorials
 Troubleshooting
 Flash 8 Security Settings
 Internet Explorer Settings
 i-Tutorial User Guide
 PC Specification
 Downloads
 Keyboard Shortcuts
 Contact the College of Law

Adobe Acrobat Reader
It is advisable to open Adobe Acrobat Reader before running your i-Tutorial. This enables the i-Tutorial to run more efficiently.

Screen Resolution
To view your i-Tutorial correctly, set the screen resolution of your PC to 1024 by 768 pixels. To do this, go to the Start menu and select Start > Settings > Control Panel > Display. When the Display Properties dialog box opens, select the Settings tab and in the Screen resolution section select 1024 by 768 pixels. Click the OK button. Your screen will be reset to the recommended resolution.

Close all other Programs
If you experience difficulties viewing the i-Tutorial, close all other non-essential programs (other than Acrobat Reader). This ensures that your computer resources are at optimum level and frees up memory (RAM) needed to run the i-Tutorial.

Unnecessary Toolbars
To maximize the screen space to view your i-Tutorial, remove unnecessary toolbars from your browser window. To do this select View > Toolbars > Address Bar and/or Links. This will remove each toolbar from your browser window respectively indicated by the tick no longer appearing next to the toolbar item. To reinstate the toolbars, repeat this process.

Internet Traffic
If you are viewing i-Tutorials from your home internet connection, a fast connection such as a broadband is required. Try to schedule viewing off-peak when internet traffic will be less. A slow internet connection may result in i-Tutorials not loading properly or the video/presenter not displaying.

Video
You can view the video full screen on your computer by placing the cursor of your mouse over the video and double clicking on it. To return to the original i-Tutorial set-up, double click on the video.

Volume
Ensure that the volume settings are not set to 'Mute' by adjusting your volume settings using the Volume icon on the Taskbar (bottom left of the screen). You can also adjust the i-Tutorial volume level by using the Volume Controls in the video console of the i-Tutorial.
You may also download codecs that can rectify audio problems related to Windows media Player.
You may at your own discretion adjust Windows Media Player registry files - details found in the Troubleshooting: Audio section below.

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 A strange border appears on the screen around my i-Tutorial?
This may be due to recent updates from Microsoft. To remove this border you can download the patch at the following Microsoft web page:
http://www.microsoft.com/downloads/details/... (address correct at time of publishing).

Audio:
 I can see the presenter video but there is no audio/sound

Ensure that the your computers volume settings are not set to 'Mute' by adjusting your volume settings using the Volume icon on the Taskbar (bottom left of the screen). You can also adjust the i-Tutorial volume level by using the Volume Controls in the video console of the i-Tutorial.

You may at your own discretion download and run codecs that can rectify audio/video problems related to Windows media Player (this is a large file 50 MB so you will need a broadband internet connection). See related information for the codecs download.

Alternatively:

You may at your own discretion adjust Windows Media Player registry files by downloading and running the following registry update (You will need to run the windowsmedia.reg file contained in the windowsMediaAudioFix.zip.

or:

Close the i-Tutorial window. Click on the Start button (at the bottom of your screen) and select Run. In the window that opens, type "services.msc" (without quotation marks) in the text field. When the services window opens, scroll down and right click on Windows Audio and select Start or Restart. Then re-open the i-Tutorial window. You should then be able to hear the audio.

 The video plays in the i-Tutorial, but I have no control over the play, pause or stage buttons?

Click in the content area of the i-Tutorial, and then try clicking the video controls or the stage buttons.

Check the specification of your computer against the requirements specified by the College of Law by running the PC Diagnostic tool.

Please ensure that scripting is enabled in Internet Explorer.

Check the Flash Security settings on your computer - details can be found in the [Flash 8 Security] section below.

 The video plays in the i-Tutorial, but the slider bar does not move and stage buttons do not respond?

Please check Region and Languages (available through your Windows Control Panel).

Please check that the format is English (United Kingdom).

The reason this needs to be checked is that the time settings are passed as numbers with a decimal point (some languages have different setting for this). This causes the i-Tutorial not to recognize the numbers being passed from the video, and the content being displayed correctly (stuck at the beginning).

 I can't open any of the resource links in the i-Tutorial
If you have downloaded i-Tutorials from a USB device (memory stick) then you will need to assign Flash Security permissions for the location on your PC to which you have downloaded your i-Tutorials. Once this is set you will be able to open links in the i-Tutorials.

Flash Security settings details can be found in the [Flash 8 Security] section below.

 The video/audio is stalling or seems to be out of synchronization?

Close down other applications (except for Adobe Acrobat) and click the Refresh icon in your Internet Explorer browser.

Wait a few seconds and then click the active stage button to refresh it.

Update your Video Card Driver. This can be done from the Hardware tab in the System Properties dialog box.

Update your Windows Media Player to version 9 or above. This can be done from the Hardware tab in the System Properties dialog box.

Run your i-Tutorial from your Hard-Drive downloaded from USB Device (NOTE: this will require exact path and Flash Security settings to work correctly).

See related information for video streaming

 Enhanced Flash Security
i-Tutorials are powered by a Macromedia Flash Player running on your computer. Flash is the ideal environment for distributing interactive e-learning products; however, the ubiquity of this technology increases the potential for malicious use to occur undetected. The latest version of Flash Player (version 8 upwards) includes a new security model to protect the data on your computer.

The security model has introduced a security policy (or “sandbox”) which requires the user to grant permission to trust the contents delivered from a particular provider. This may effect Flash Drives (sometimes called a ‘Flash Stick’ or ‘USB Drive’) .


 I have enabled Flash Security settings on my computer but I still have no functionality?
Flash Internet Explorer version: 7.0.5730.13 have removed the "My Computer" component of it's Security settings. This may interfere with the iTutorial functionality (Local content from a Flash stick saved to your PC), and you may need to run a previous version of Internet Explorer for your iTutorial to work correctly.

To see which version of Internet Explorer you have select Help and then select About Internet Explorer from your Internet Explorer menu bar.

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Enhanced Flash Security
i-Tutorials are powered by a Macromedia Flash Player running on your computer. Flash is the ideal environment for distributing interactive e-learning products; however, the ubiquity of this technology increases the potential for malicious use to occur undetected. The latest version of Flash Player (version 8 upwards) includes a new security model to protect the data on your computer.

The security model has introduced a security policy (or “sandbox”) which requires the user to grant permission to trust the contents delivered from a particular provider. This may effect Flash Drives (sometimes called a ‘Flash Stick’ or ‘USB Drive’) .

Important
Please ensure that scripting is enabled in Internet Explorer.

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To access the Internet Options settings panel within Internet Explorer, click on the Tools menu and select Internet Options...



To access the Internet Options settings panel within Internet Explorer, click on the Tools menu and select Internet Options...

Security setting - 'Scripting Enabled'
i-Tutorials require scripting to be enabled within Internet Explorer. From the Internet Options settings panel, select the Security tab and click on the button labelled 'Custom Level ...'



Scroll down the list of settings until you see the Scripting category.



Click the 'Enabled' radio option under the sub-heading Active scripting option. When you have finished click OK

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It is recommended that you take a few moments to view the short i-Tutorial User Guide demonstration. This shows you how to navigate your way through an i-Tutorial and the different elements that make up the i-Tutorial.

A link to the i-Tutorial User Guide can also be found on the Welcome pages of i-Tutorials.

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To enable you to run i-Tutorials on your PC your system will need to conform to the following recommended specification:

You can compare your PC's current specifications with the recommended ones using the PC Diagnostic tool which can be found in the Welcome Screens of each i-Tutorial. You can send a report from this page to the IT Helpdesk. They can use this information to help solve any technical difficulties you may have with your i-Tutorial. Type in your contact details and what the particular problem is, then send the report by clicking the "Send this report" button.

If you need to update your software, you can download essential software such as Windows Media Player, and Macromedia Flash Player from the Downloads page.

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Available downloads can be found on the Downloads page.
A link to the downloads page can also be found on the Welcome pages of i-Tutorials.

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To tab through the navigation buttons of your i-Tutorial, click anywhere within the active area of the i-Tutorial and then press the "Tab" key on your keyboard. A yellow highlight will surround the selected item. Each time you press the "Tab" key (you can also use the UP, DOWN, LEFT and RIGHT arrow keys) a new item will be selected. Pressing the "ENTER" key on your keyboard, will then activate the selected item.

TAB - selects onscreen elements, resources and navigation buttons of the i-Tutorial (the ARROW keys may also be used)
Enter - activates the selected item
Ctrl + BACK(Left) arrow - skip 10 seconds backwards
Ctrl + FORWARD(right) arrow - skip 10 seconds forward
Ctrl + SPACEBAR - pause/resume video playback

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College of Law students:
If you require further assistance with any aspect of running your i-Tutorial, you can contact the College's Technical resources team directly, using the details below:

Telephone: 01483 216666
e-mail: it.servicedesk@lawcol.co.uk

Contact hours are Monday to Friday 8.00am until 6.00pm

Open University students:
If you require further assistance with any aspect of running your i-Tutorial, you can contact the College's ELITE  team by sending an e mail to:

elite.administrator@lawcol.co.uk

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